Greystar DFW

Direct portfolio

2 properties across 1 city.

• Maintenance

  9 responses

  67% say worse than promised (95% CI: 35–88%)

• Management

  8 responses

  63% say worse than promised (95% CI: 31–86%)

• Package delivery

  5 responses

  60% say worse than promised (95% CI: 23–88%)

• Move-in condition

  3 responses

  33% say worse than promised (95% CI: 6–79%)

• Hidden costs

  9 responses

  100% say worse than promised (95% CI: 70–100%)

• Amenity reality

  6 responses

  83% say worse than promised (95% CI: 44–97%)

• HOA / rules enforcement

  5 responses

  60% say worse than promised (95% CI: 23–88%)

• Marketing accuracy

  5 responses

  40% say worse than promised (95% CI: 12–77%)

Response history

• Response to review elm-07

  Mar 12, 2026

  Thanks for the detailed review. To clarify the amenity access mentioned: the fitness center and pool deck have posted hours (6am–10pm) which are the same in the lease as at the tour. If our documentation of these hours was unclear at signing, that's on us and we're happy to walk through it — hello@liberapp.us reaches our resident-experience team.

• Response to review elm-03

  Feb 5, 2026

  Thank you for the feedback and for the Gold-tier verification. On the maintenance response time — our published SLA is 48 hours for non-emergencies. When you flagged the water-heater issue we understand the response was closer to 72 hours; that's outside our stated window and we've already updated the on-call rotation to prevent it repeating. If there's anything unresolved, please reach us at hello@liberapp.us and we'll follow up directly.

Security deposit outcomes