Maintenance
Promised response time and scope of work vs. what actually got fixed.
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Promised response time and scope of work vs. what actually got fixed.
Responsiveness, professionalism, promise-keeping, ease of contact.
Advertised system (Fetch, Luxer, package room, concierge) vs. actual system + lost-package rate.
Cleanliness, pest, appliances working, filters replaced, HVAC operational at handoff.
Fees not disclosed at signing (filters, valet trash, pest, package, admin, month-to-month premiums).
Pool works, gym equipment functions, gates close, package room accessible, elevators work.
What's actually enforced (parking, noise, pets, short-term rentals) vs. what's ignored.
Listing photos vs. reality, floor plan vs. reality, marketed “luxury” vs. delivered condition.