1600 Elm St

• Amenity reality

  As promised

  Promise · Pool + gym + package room

  Reality · All three worked reliably during my 12-month stay

• Marketing accuracy

  As promised

  Promise · Photos + floor plan

  Reality · Unit matched the marketing

• HOA / rules enforcement

  As promised

  Promise · Parking + pet + noise rules

  Reality · All enforced consistently

• Management

  Worse than promised

  Promise · 24-hour email response commitment

  Reality · One thread went 11 days before a response

• Hidden costs

  Worse than promised

  Promise · Rent + parking + pet

  Reality · Move-out fees notice-of-intent surprise; ~$275 total

• Maintenance

  As promised

  Promise · 48-hour maintenance response

  Reality · One issue in 6 months; addressed within 48 hours

• Package delivery

  As promised

  Promise · Concierge sign-for

  Reality · Zero package issues in 6 months

• Marketing accuracy

  Worse than promised

  Promise · 'Luxury' apartments per website + brochure

  Reality · Common-area finish quality doesn't match luxury framing

• Hidden costs

  Worse than promised

  Promise · Rent quote at tour

  Reality · Application + admin + amenity fees ~$550 at signing

• Maintenance

  Worse than promised

  Promise · 48-hour response

  Reality · Bathroom fan filed 4 weeks ago; still open

• Management

  As promised

  Promise · In-person office hours

  Reality · Front desk is reliably staffed weekdays

• Amenity reality

  Worse than promised

  Promise · Working gym equipment

  Reality · Cardio equipment out for months at a time

• HOA / rules enforcement

  Worse than promised

  Promise · Quiet hours enforced 10pm-8am

  Reality · Weekend rooftop noise routinely past midnight

• Package delivery

  Worse than promised

  Promise · Concierge-received packages

  Reality · Amazon delivered to random units 3 times in a month

Have my full lease and a paper trail of every issue.

• Maintenance

  Worse than promised

  Promise · 48-hour response per lease

  Reality · Averaged 6 days per work order across 8 orders

• Management

  Worse than promised

  Promise · 24-hour email response

  Reality · 5+ day average across every thread

• Hidden costs

  Worse than promised

  Promise · Rent + parking + pet fee at signing

  Reality · Trash valet + pest + fire alarm test fees added monthly

• Move-in condition

  Worse than promised

  Promise · Fresh paint + deep-clean + working appliances at move-in

  Reality · Fridge broken; carpet stains; oven not cleaned

• Amenity reality

  Worse than promised

  Promise · Pool + gym 5am-11pm

  Reality · Pool closed for 3-week 'renovation' just after move-in

• Management

  Worse than promised

  Promise · On-site management + email responsiveness

  Reality · Office no-shows during posted hours; weeks-long email waits

• Maintenance

  As promised

  Promise · 48-hour maintenance response

  Reality · Actually responded same-day for the two things we filed

• Package delivery

  Worse than promised

  Promise · Package room monitored by front desk

  Reality · Amazon packages consistently misfiled; one theft reported

• HOA / rules enforcement

  Worse than promised

  Promise · Parking rules enforced

  Reality · Reserved spot taken twice; no enforcement

• Hidden costs

  Worse than promised

  Promise · Rent + amenity fee disclosed

  Reality · Renewal came with 8% rent hike + new $50 'community' fee

• Maintenance

  Worse than promised

  Promise · 48-hour work-order response

  Reality · Dishwasher broken 3 weeks despite weekly follow-ups

• Amenity reality

  Worse than promised

  Promise · Gym advertised as 24/7 with new equipment

  Reality · Two treadmills broken for 5+ months

• Marketing accuracy

  Worse than promised

  Promise · Rooftop lounge marketed as always-open

  Reality · Reserved for private events 60%+ of weekends

• Maintenance

  Worse than promised

  Promise · 48-hour maintenance response

  Reality · Consistently 5-7 days for anything not water-related

• Management

  Worse than promised

  Promise · On-site staff during business hours

  Reality · Front desk unstaffed 2-3 times per week during lunch

Two kids, one dog. Building is beautiful but the ops are the weak link.

• Maintenance

  Worse than promised

  Promise · Same-day response for water/AC emergencies

  Reality · AC out for two days in July; took two calls to escalate

• Package delivery

  Worse than promised

  Promise · Concierge-signed packages in the mailroom

  Reality · Packages routinely misplaced; two lost outright

• Move-in condition

  As promised

  Promise · Freshly painted and cleaned at move-in

  Reality · Unit was as promised

• HOA / rules enforcement

  As promised

  Promise · Quiet hours + pet policies enforced

  Reality · Rules generally followed

• Management

  Worse than promised

  Promise · 24-hour email response commitment in resident guide

  Reality · Emails routinely go 3-5 business days without a reply

• Hidden costs

  Worse than promised

  Promise · Rent + trash + utilities disclosed at signing

  Reality · Added valet trash ($35) + pest ($8) + package ($20) monthly not disclosed

Beautiful when we toured. Reality is slower service and fewer working amenities.

• Maintenance

  Worse than promised

  Promise · 48-hour response to work orders per lease welcome packet

  Reality · Took 9 days for a running toilet; two follow-ups needed

• Amenity reality

  Worse than promised

  Promise · Rooftop pool + gym marketed as key amenities

  Reality · Pool was closed for maintenance 6 of the first 12 weeks

• Marketing accuracy

  As promised

  Promise · Listing photos of the unit

  Reality · Unit matched the photos